Q: What does a blank eligibility response mean?
A blank response or pop-up typically means that required patient information was missing from the eligibility inquiry.
Q: Why does this happen?
This occurs when key data fields, such as the policy number or the patient’s name and date of birth, are not included in the inquiry. Without this information, the payer’s system cannot locate the patient’s record.
Q: How should I resolve this error?
Be sure to include at least the policy number, or both the patient’s name and date of birth, before submitting the eligibility check again.
Q: Are the data requirements the same for every payer?
No. Each payer may have slightly different data requirements, so make sure all necessary fields are completed based on the payer’s specific needs.