What does the message “Unable to respond at current time” mean?
This message indicates that the payer’s eligibility system cannot be reached at the moment or is temporarily overloaded with a high volume of transactions. In these situations, the issue is on the payer’s side and not related to Claim.MD or your account setup.
Is there anything I need to fix on my end?
No. There is nothing to correct or update within Claim.MD when this message appears. The system is functioning as expected, but the payer is temporarily unable to respond.
What should I do when I see this message?
Please wait a few minutes and then submit the eligibility request again. In most cases, the payer connection becomes available shortly, and the request will process successfully.
When should I contact support?
If you continue to receive the message after repeated attempts throughout the day, Claim.MD Support can research whether the payer is experiencing an ongoing connectivity issue and provide guidance.
How can I improve my chances of receiving eligibility results?
To help ensure the most accurate and timely eligibility responses, always include complete information for both the patient and the insured. This is especially important when the insured is different from the patient. Be sure to include full names and dates of birth whenever possible.
For detailed instructions, you can review our step-by-step guide here:
Eligibility – Steps to Check Eligibility