Q: What does this error mean?
This error indicates that a connection to the payer’s eligibility system failed or timed out while trying to retrieve patient benefits.
Q: Why does this happen?
It typically occurs when the payer’s eligibility system is temporarily unavailable or not responding within the expected time frame. This is usually a temporary issue on the payer’s side.
Q: How should I resolve this error?
Wait and retry the eligibility inquiry later the same day or within 24 hours. Once the connection issue is resolved, the request should process successfully.
Q: Is this caused by a Claim.MD issue?
No. The issue is with the payer’s system availability or response time, not with Claim.MD.