Adding an ERA Example to an Existing Ticket

Adding an ERA Example to an Existing Ticket

Adding an ERA Example Steps:

1. Click on View ERA on the left navigation menu. 
2.  Click on the Search button on the top of the page.
3.  Enter the specific search criteria. A common criteria is the check/EFT #. 
4.  Click the Search button.
5.  In the Selected Action dropdown to the right of the ERA record, select GetHelp. 
6. A support ticket popup will open on the right side of the screen.
7. In the "Is this ticket associated with an open issue?" dropdown, select the existing ticket that you wish to append the ERA to.
8. In the description field, write a detailed explanation of why you are including this example.
9. Click Submit Support Request.