Adding an Eligibility Example to an Existing Ticket

Adding an Eligibility Example to an Existing Ticket

Adding an Eligibility Inquiry Steps: 

1. Click the Eligibility page in the left navigation menu.
2. Search the Eligibility records using a search criteria. Insured Last and First Name is a common criteria. 
3. In the eligibility records list, select the specific record you wish to append.
4. A View Eligibility popup will open on the right side of the screen.
5.  Click on the  button on the top of the popup window.
6. A Get Help popup will display on the left side. 
7. In the "Is this ticket associated with an open issue?" dropdown, select the existing ticket that you wish to append the Eligibility Inquiry to.
8. In the description field, write a detailed explanation of why you are adding this example.
9. Click Submit Support Request.