Payer Specific Bill ID/Submitter ID
This payer requires a payer-assigned 3-digit Submitter ID for electronic claim submission. This value should be sent in Block 33b (Loop 2010AA, REF02, REF01=G2).
The required 3-digit Submitter ID is issued directly by the payer once enrollment has been approved. If you do not have this ID, you will need to contact the payer to obtain it.
Payer Contact Information:
Phone: 716-635-3911 (Monday to Friday, 7:00 AM – 4:00 PM EST)
Email: e-commerce@independenthealth.com
Understanding Independent Health Submitter ID Errors
If a claim is rejected due to the Submitter ID, it typically means the ID entered is invalid or does not match the ID assigned by Independent Health.
You may also receive a rejection if the Bill/Submitter ID field is left blank. To prevent rejections, ensure the correct 3-digit Submitter ID issued by the payer is entered in Block 33b.
Below is an example of a claim rejection caused when the Bill/Submitter ID field is left blank: