Claims may need to be voided when errors or incorrect information have been submitted to the payer. A voided claim is essentially a cancellation of a previously received claim; once voided, the payer treats it as though it was never submitted, and any related transactions or payments are typically reversed. Providers then submit a corrected version as a new claim.
Before voiding a claim, it is best practice to verify that the payer accepts void transactions. Some payers have specific requirements or processes for handling voided claims, and following these guidelines helps ensure a smoother billing and reimbursement workflow.
The following are the steps in the Claim.MD software for voiding a claim:
- Navigate to the View/Edit Claim page by searching for the claim in the Search page.
- Indicate that it is a void by choosing '8' in the first small pull-down field in Box 22.
- Enter the ICN number from the ERA or EOB in the second, longer field in Box 22.
If you've received an ERA from a prior submission, a dropdown for ICN will now be present in Box 22. From there, you can choose the desired ICN number for the ERA you wish to void.More InformationWhen Automatic is selected in the dropdown, the system will use the most recent ERA control number associated with the claim if multiple ICN numbers are available. - **Unless you want to briefly state the reason for the void in box 19, make no other changes to the original claim. (optional step)
- Save the claim, which will resubmit it as a voided claim.
- If your system is set up to approve all claims before transmitting, go to Manage Claims, review the claim if needed, and click the Approve Transmit button.
