New users should update their support email preferences to make sure they receive email notifications when there is a new update on a ticket they are part of.
Question
How do I make sure I receive an email when a ticket I opened or responded to has a new update?
Answer
To receive email notifications for ticket updates, go to your Settings page and update the Support Emails preference.
In the Support Emails drop-down, select Tickets I open/respond to.
This setting ensures that you receive an email notification when there is a new update on a ticket you opened or responded to.
Steps
- Go to your Settings page.
- Locate the Support Emails drop-down.
- Select Tickets I open/respond to.
- Save your changes, if prompted.
Why this matters
Selecting Tickets I open/respond to helps ensure you do not miss important updates on tickets you are involved in. This is especially important for new users who need to stay informed about ticket activity and follow-up requests.