Q: What does the “Mediator Pool Full for Receiver” (Code 460) error mean?
This message indicates that the payer’s eligibility processing system was temporarily overloaded or unable to handle additional requests.
Q: Why does this happen?
It typically occurs when the payer’s system is experiencing high traffic or performance issues, preventing it from processing new eligibility inquiries.
Q: How should I resolve this error?
There’s nothing you need to change on your end. Wait and resubmit the eligibility inquiry later the same day or within 24 hours, once the payer’s system load has decreased.
Q: Does this error mean there’s a problem with Claim.MD?
No. The issue is on the payer’s end, not within the Claim.MD system. Once the payer’s system stabilizes, your eligibility requests should process normally.