How to stop transmissions

Our system processes claims very quickly—often faster than users can complete their ticket. While larger payers typically check for files on a frequent schedule, smaller payers may do so less often, so it’s always worth verifying a claim's status.

You can check any claim status at any time by navigating to View Claim and clicking the yellow SHOW HISTORY/NOTES button in the bottom right corner. This section shows the claim's full life cycle. 

If a claim has been approved for transmission but is still on the Manage Claims screen at the bottom where it would say "CLAIMS ARE PROCESSING TO TRANSMIT", you can actually click on the link and see the claims at which point you can delete the claim or put it on hold if you want to make corrections to it before sending it.

However, once a transmission number is assigned, it cannot be stopped. Once a transmission number is assigned, it’s best to let the claim process and await the ERA or EOB. If necessary, you can then resubmit it as a corrected claim to avoid duplicate rejection. For a corrected claim, use the payer-assigned ICN in Box 22 and include any additional notes in Box 19, which is optional.