---
title: "Why Did I Receive the “Mediator Pool Full for Receiver” Eligibility Error? (Code 460)"
slug: "mediator-pool-full-eligibility-error-payer-system-overload-explanation-and-resolution"
updated: 2025-10-21T19:38:06Z
published: 2025-10-21T19:38:06Z
canonical: "docs.claim.md/mediator-pool-full-eligibility-error-payer-system-overload-explanation-and-resolution"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Did I Receive the “Mediator Pool Full for Receiver” Eligibility Error? (Code 460)

**Q: What does the “Mediator Pool Full for Receiver” (Code 460) error mean?** This message indicates that the payer’s eligibility processing system was temporarily overloaded or unable to handle additional requests.

**Q: Why does this happen?** It typically occurs when the payer’s system is experiencing high traffic or performance issues, preventing it from processing new eligibility inquiries.

**Q: How should I resolve this error?** There’s nothing you need to change on your end. Wait and resubmit the eligibility inquiry later the same day or within 24 hours, once the payer’s system load has decreased.

**Q: Does this error mean there’s a problem with Claim.MD?** No. The issue is on the payer’s end, not within the Claim.MD system. Once the payer’s system stabilizes, your eligibility requests should process normally.