How do I void an institutional claim?

At times, claims may need to be voided due to errors or discrepancies in the submitted information. In medical billing, a voided claim refers to the cancellation or annulment of a previously submitted healthcare claim. Voiding a claim is done to ensure accurate and complete billing information. Once a claim is voided, it is treated as if it never existed, and any associated transactions or payments are reversed. Another claim is often resubmitted as a new claim with the accurate information for processing and reimbursement.

It is considered a best practice to confirm whether the payer accepts voided claims. Some payers may have specific guidelines or procedures for handling voided claims, and understanding and adhering to their requirements can contribute to a smoother billing process.

1. Navigate to the View/Edit Claim page by searching for the claim on the Search page.
2. Go to the Type of Bill (TOB) field (FL04) and replace the third digit to "8". 
3. Proceed to enter the Document Control Number (DCN) or Claim Number field (FL64) for the voided claim.
4. Click the button at the top of the screen. This will resubmit it as a voided claim.