---
title: "How to void a professional claim"
slug: "how-to-void-a-professional-claim"
tags: ["View and Edit Claims", "How to"]
updated: 2025-11-14T18:10:03Z
published: 2025-11-14T18:10:03Z
canonical: "docs.claim.md/how-to-void-a-professional-claim"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I void a professional claim?

Claims may need to be voided when errors or incorrect information have been submitted to the payer. A voided claim is essentially a cancellation of a previously received claim; once voided, the payer treats it as though it was never submitted, and any related transactions or payments are typically reversed. Providers then submit a corrected version as a new claim.

Before voiding a claim, it is best practice to verify that the payer accepts void transactions. Some payers have specific requirements or processes for handling voided claims, and following these guidelines helps ensure a smoother billing and reimbursement workflow.

The following are the steps in the Claim.MD software for voiding a claim:

1. Navigate to the **View/Edit Claim** page by searching for the claim in the [Search](https://docs.claim.md/docs/search-page) page.
2. Indicate that it is a void by choosing '**8**' in the first small pull-down field in **Box 22**.
3. Enter the **ICN number** from the ERA or EOB in the second, longer field in **Box 22.**   
*If you've received an ERA from a prior submission, a dropdown for ICN will now be present in Box 22. From there, you can choose the desired ICN number for the ERA you wish to void.*  
More InformationWhen **Automatic** is selected in the dropdown, the system will use the most recent ERA control number associated with the claim if multiple ICN numbers are available.
4. **Unless you want to briefly state the reason for the void in **box 19**, make no other changes to the original claim. *(optional step)*
5. **Save** the claim, which will resubmit it as a voided claim.
6. If your system is set up to approve all claims before transmitting, go to **Manage Claims**, review the claim if needed, and click the **Approve Transmit** button.![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1680126220477.png)