---
title: "How to enroll in ERA for an NPI Already Associated with Another Account"
slug: "how-to-enroll-in-era-for-an-npi-already-associated-with-another-account"
tags: ["ERA ", "Switch to Account", "NPI", "Aleady"]
updated: 2024-03-19T17:57:55Z
published: 2024-03-19T17:57:55Z
canonical: "docs.claim.md/how-to-enroll-in-era-for-an-npi-already-associated-with-another-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I enroll in ERA for an NPI already associated with another account?

- ## Move ERA for all payers to a new account

- If the goal is to move ERA for all payers to a new account:
  - The provider should reach out to their billing company or the previous software provider.
  - Instruct the provider/biller to delete the provider enrollment by following these steps:
    - Navigate to the provider record in the **Provider Enrollment** page.![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651346968.png)
    - Click the **Edit** button next to the provider record.![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651455678.png)
    - Within the **Edit Provider** window, scroll down and click the **Delete Provider** button at the bottom.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651589147.png)

- ## Move ERA for specific payers to a new account:

- If the goal is to only cease ERA transmissions for specific payers:
  - In the Provider Enrollment page, select the Provider record.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651742555.png)
  - Click on the ERA enrollment link that's already completed/enrolled.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651859548.png)
  - Click on the "Stop" button.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699651941601.png)
  - After reading the warning saying that this action will prevent ERA from posting to your account, click **Confirm Stop ERA**. This action will halt ERA transmissions from that payer to the provider through Claim.MD.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1699652047089.png)

## If Provider/Biller Can't Delete Provider or Communication Issue:

- In cases where the provider/biller cannot delete the provider or is unable to communicate with the software company managing their account:
  - Create a [support ticket](/v1/docs/support-tickets) with Claim.MD.
  - Clearly specify the need for the removal of the provider enrollment in the support ticket.