---
title: "How does the Provider Validation for Enrollment work?"
slug: "how-does-the-provider-validation-for-enrollment-work"
updated: 2026-07-08T18:42:28Z
published: 2026-07-08T18:42:28Z
canonical: "docs.claim.md/how-does-the-provider-validation-for-enrollment-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# How does the Provider Validation for Enrollment work?

## Provider Validation Required

- **Provider Validation (Phone Verification via NPPES)**  
After you add a new provider in the **Provider Enrollment screen**, Claim.MD may require **Provider Validation** to confirm you are authorized to exchange data for the provider’s **NPI**.
- **Why this is required**  
To verify authorization, Claim.MD places a phone call to an official phone number listed for the **NPI** in the **NPPES database**.
- **When you will see this**  
If the provider record shows **“Pending Validation Step”**, validation is required before the provider can be fully set up to send and receive transactions, such as **Claims**, **ERA**, or **Eligibility**.  
  
The provider validation step is completed on the **payer enrollment page**. If validation is required, the **Provider Validation screen** displays when a **Quick Enroll** or **Enrollment Required** button is pressed.
- **How to complete Provider Validation**
  - Start an enrollment for any payer or transaction you need, such as **Claims**, **ERA**, or **Eligibility**.
  - The system will display the phone numbers on file in **NPPES** for that **NPI**.
  - Select a number, then click **“Call Now”**.
  - Our AI agent immediately places an on-demand call, the recipient answers, and confirms approval for setting up the provider record in **Claim.MD**.
- **If no one is reachable at the listed numbers**  
If the provider cannot be reached at any phone number listed in **NPPES**, you have two options:
  - Work with a provider representative who can answer at one of the listed numbers, so they know to expect the call and approve it.
  - Update the provider’s public contact phone numbers in **NPPES**, then retry validation.  
**NPPES:** [https://npiregistry.cms.hhs.gov/search](https://npiregistry.cms.hhs.gov/search)

![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1770743320409.png?sv=2026-02-06&spr=https&st=2026-06-03T18%3A49%3A20Z&se=2026-06-03T19%3A08%3A20Z&sr=c&sp=r&sig=l8TktO0AaEvIIV3iGfHOC5H2d15yklPWjnLRogoLA%2Fo%3D)

## ERA Delivery Options After Validation

ERA Delivery Options After Validation

- After completing validation for the first time, providers may see a prompt if another account already has active ERA enrollments for the same NPI/Tax ID. This allows providers to choose whether future ERA should route to the newly validated account.
- If ERA is redirected, any existing provider records with active ERA enrollments will move to a Pending Validation status until validation is completed again on those records.
- After completing validation, if another account has active ERA enrollments, you will will see this prompt:

![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1778595322530.png)