---
title: "How do I receive email notifications for ticket updates?"
slug: "how-do-i-receive-email-notifications-for-ticket-updates"
updated: 2026-06-03T19:58:26Z
published: 2026-06-03T19:58:26Z
canonical: "docs.claim.md/how-do-i-receive-email-notifications-for-ticket-updates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I receive email notifications for ticket updates?

New users should update their support email preferences to make sure they receive email notifications when there is a new update on a ticket they are part of.

![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1780516702159.png)

## Question

How do I make sure I receive an email when a ticket I opened or responded to has a new update?

## Answer

To receive email notifications for ticket updates, go to your **Settings** page and update the **Support Emails** preference.

In the **Support Emails** drop-down, select **Tickets I open/respond to**.

This setting ensures that you receive an email notification when there is a new update on a ticket you opened or responded to.

## Steps

1. Go to your **Settings** page.
2. Locate the **Support Emails** drop-down.
3. Select **Tickets I open/respond to**.
4. Save your changes, if prompted.

## Why this matters

Selecting **Tickets I open/respond to** helps ensure you do not miss important updates on tickets you are involved in. This is especially important for new users who need to stay informed about ticket activity and follow-up requests.