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How do I add a document to an existing support ticket?
- 16 Aug 2024
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How do I add a document to an existing support ticket?
- Updated on 16 Aug 2024
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Occasionally, adding documents such as a Member/Insured ID Card, Payer Explanation of Benefits (EOB), or similar documentation to an existing support ticket is required. This step aids in verifying Payer ID Numbers, a standard part of our procedure, or fulfilling other verification purposes.
Steps for adding a document to an existing ticket:
- Scan the document, to create a PDF document for attachment.IMPORTANT!
When scanning a card like a Member/Insured ID Card, you must scan both the front and back of the card.
- Click on Support Tickets in the left menu.
- Find your existing ticket in the Support Tickets page.
- Click the paperclip icon on the bottom left, select , select the file on your drive, and click .
- After attaching the document and entering your message, click the button.