How do I void a professional claim?

At times, claims may need to be voided due to errors or discrepancies in the submitted information. In medical billing, a voided claim refers to the cancellation or annulment of a previously submitted healthcare claim. Voiding a claim is done to ensure accurate and complete billing information. Once a claim is voided, it is treated as if it never existed, and any associated transactions or payments are reversed. Another claim is often resubmitted as a new claim with the accurate information for processing and reimbursement.

It is considered a best practice to confirm whether the payer accepts voided claims. Some payers may have specific guidelines or procedures for handling voided claims, and understanding and adhering to their requirements can contribute to a smoother billing process.

The following are the steps in the Claim.MD software for voiding a claim:

1. Navigate to the View/Edit Claim page by searching for the claim in the Search page.
2. Indicate that it is a void by choosing '8' in the first small pull-down field in Box 22.
3. Enter the ICN number from the ERA or EOB in the second, longer field in Box 22.  
   If you've received an ERA from a prior submission, a dropdown for ICN will now be present in Box 22. From there, you can choose the desired ICN number for the ERA you wish to void.
   
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   Selecting Automatic in the dropdown, the claim will select the last control number of ERA received if there is more than one ICN number for the claim.  
4. **Unless you want to briefly state the reason for the void in box 19, make no other changes to the original claim. (optional step)
5. Save the claim, which will resubmit it as a voided claim.
6. If your system is set up to approve all claims before transmitting, go to Manage Claims, review the claim if needed, and click the Approve Transmit button.