---
title: "Adding a Document to an Existing Ticket"
slug: "clone-adding-a-document-to-an-existing-ticket"
tags: ["Claim Example", "Ticket", "Get Help", "Support", "Check Eligibility", "ERA Example"]
updated: 2026-04-07T14:05:42Z
published: 2026-04-07T14:05:42Z
canonical: "docs.claim.md/clone-adding-a-document-to-an-existing-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Document to an Existing Ticket

## Adding a Document to an Existing Support Ticket

Occasionally, adding documents such as a Member/Insured ID Card, Payer Explanation of Benefits (EOB), or similar documentation to an existing support ticket is required. This step aids in verifying Payer ID Numbers, a standard part of our procedure, or fulfilling other verification purposes.

Steps for adding a document to an existing ticket:

1. Scan the document, to create a PDF document for attachment.IMPORTANT!

When scanning a card like a Member/Insured ID Card, you must scan **both** the front and back of the card.
2. Click on **Support Tickets** in the left menu.
3. Find your existing ticket in the Support Tickets page.  
![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1712096011070.png)
4. Click the paperclip icon on the bottom left, select   , select the file on your drive, and click    .![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1710539338826.png)
5. After attaching the document and entering your message, click the  button.