---
title: "Adding an ERA Example to an Existing Ticket"
slug: "adding-an-era-example-to-an-existing-ticket"
tags: ["Claim Example", "Ticket", "Get Help", "Support", "Check Eligibility", "ERA Example"]
updated: 2025-10-24T18:59:50Z
published: 2025-10-24T18:59:50Z
canonical: "docs.claim.md/adding-an-era-example-to-an-existing-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding an ERA Example to an Existing Ticket

## Adding an ERA Example to an Existing Ticket

[YouTube video player](https://www.youtube.com/embed/G88JivpsFOs?si=r_CkJ3IC65KSfeXx)

### Adding an ERA Example Steps:

1. Click on **View ERA** on the left navigation menu.
2. Click on the  button on the top of the page.
3. Enter the specific search criteria. A common criteria is the check/EFT #.
4. Click the  button.
5. In the Selected Action dropdown to the right of the ERA record, select **GetHelp**.
6. A support ticket popup will open on the right side of the screen.
7. In the "*I**s this ticket associated with an open issue?"* dropdown, select the existing ticket that you wish to append the ERA to.
8. In the description field, write a detailed explanation of why you are including this example.
9. Click .