---
title: "Adding an Eligibility Example to an Existing Ticket"
slug: "adding-an-eligibility-example-to-an-existing-ticket"
tags: ["Claim Example", "Ticket", "Get Help", "Support", "Check Eligibility", "ERA Example"]
updated: 2026-07-01T19:19:09Z
published: 2026-07-01T19:19:09Z
canonical: "docs.claim.md/adding-an-eligibility-example-to-an-existing-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.claim.md/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding an Eligibility Example to an Existing Ticket

## Adding an Eligibility Example to an Existing Ticket

### Adding an Eligibility Inquiry Steps:

1. Click the **Eligibility** page in the left navigation menu.
2. Search the Eligibility records using a search criteria. Insured Last and First Name is a common criteria.
3. In the eligibility records list, select the specific record you wish to append.
4. A View Eligibility popup will open on the right side of the screen.
5. Click on the ![](https://cdn.document360.io/367e6528-88da-4443-9da1-fcdd7e6d4d49/Images/Documentation/image-1708021679905.png) (Get Help) button on the top of the popup window.
6. A Get Help popup will display on the left side.
7. In the "*I**s this ticket associated with an open issue?"* dropdown, select the existing ticket that you wish to append the Eligibility Inquiry to.
8. In the description field, write a detailed explanation of why you are adding this example.

**Note:** If the issue is related to **Invalid/Missing Subscriber/Insured ID**, [attach the patient’s member ID card](/v1/docs/how-do-i-add-a-document-to-an-existing-support-ticket) information before submitting the support request.

1. Click .

```